Refund Policy

The Starter plan is free forever and includes exam generation, flashcards, and analytics. We recommend using it first to confirm Mentora works for your material before upgrading.

• Cancel anytime from the Billing page inside the app — no email required, no retention flow.
• When you cancel, you keep Pro access until the end of the billing period you've already paid for.
• You won't be charged again after cancelling.
• Your account and study data remain available on the free Starter plan; nothing is deleted because you cancelled.

If Mentora isn't right for you, email support@mentorastudy.com within 14 days of a payment and we'll refund it in full — no questions asked, no explanation needed.

After 14 days we handle requests case by case, and we lean toward being fair. If something on our side broke — the service was unavailable, or generation failed repeatedly — tell us and we'll refund you regardless of timing.

Email support@mentorastudy.com from the address on your account, and tell us which payment you'd like refunded. We aim to reply within one business day. Approved refunds are returned to your original payment method, and typically appear within 5–10 business days depending on your bank.

Payments are processed by Paddle, our payment provider and Merchant of Record. Your card statement will show Paddle rather than Mentora. Paddle can also help with billing questions and refund requests directly through their buyer support.

Any question about a charge, cancellation, or refund: support@mentorastudy.com.